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  • Writer's pictureBenoit Hardy-Vallée

18 - On Frontline Worker Experience - A conversation with Jordan Boesch

Jordan Boesch is the CEO and Founder of 7shifts, a labor-management platform used by about 16,000 restaurants across North America. 7shifts allows restaurants to control labor, manage staff, manage compliance issues, and keep staff engagement high by providing a mobile app to the employees. Starting out as a side hustle, eventually, 7shifts made enough money for Jordan to quit his software engineering career and focus on changing the restaurant industry!

Topics Covered:

  • How did Jordan come to start 7shifts?

  • What is the experience for the managers and employees?

  • How does 7shifts changing the employee experience?

  • What does the future look like for restaurant workers and those outside the food industry?

  • Jordan discusses employees’ desire to learn and advance their skills.

  • What else would Jordan like to change in the restaurant industry and how does technology impact that?

  • Jordan discusses the opportunities in front of 7shifts.

Listen on this blog, Apple Podcast,Spotify, Anchor and other platforms.

Key Points

  • Jordan grew up working in his Dad’s Quiznos locations and saw first-hand that managing schedules was a very complex process, starting 7shifts as a side project for his Dad.

  • 7shifts extracts behaviors, weather patterns, and typical shifts to calculate how many people are necessary for each shift and even which people work best together.

  • There is a massive demand for good restaurant workers right now because many people don’t feel it’s safe to come back to work, as shown by the rising wages.


  • “The restaurant industry employs the highest number of teenagers out of any private industry in the US.”

  • “The restaurant industry employs the highest number of teenagers out of any private industry in the US.” - Jordan Boesch

  • “At the end of the day, people just want to work with other great people where they can learn.”

  • - Jordan Boesch

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