18 - On Frontline Worker Experience - A conversation with Jordan Boesch
Jordan Boesch is the CEO and Founder of 7shifts, a labor-management platform used by about 16,000 restaurants across North America. 7shifts allows restaurants to control labor, manage staff, manage compliance issues, and keep staff engagement high by providing a mobile app to the employees. Starting out as a side hustle, eventually, 7shifts made enough money for Jordan to quit his software engineering career and focus on changing the restaurant industry!
How did Jordan come to start 7shifts?
What is the experience for the managers and employees?
How does 7shifts changing the employee experience?
What does the future look like for restaurant workers and those outside the food industry?
Jordan discusses employees’ desire to learn and advance their skills.
What else would Jordan like to change in the restaurant industry and how does technology impact that?
Jordan discusses the opportunities in front of 7shifts.
Jordan grew up working in his Dad’s Quiznos locations and saw first-hand that managing schedules was a very complex process, starting 7shifts as a side project for his Dad.
7shifts extracts behaviors, weather patterns, and typical shifts to calculate how many people are necessary for each shift and even which people work best together.
There is a massive demand for good restaurant workers right now because many people don’t feel it’s safe to come back to work, as shown by the rising wages.
“The restaurant industry employs the highest number of teenagers out of any private industry in the US.”
“The restaurant industry employs the highest number of teenagers out of any private industry in the US.” - Jordan Boesch
“At the end of the day, people just want to work with other great people where they can learn.”
- Jordan Boesch