21 - On business automation - A conversation with Richard Schnitzel
Richard Schnitzel, Founder/President at Bow Tie Bots. When it comes to automation, Richard is an expert
The kind of task or activities that tend to be automated
Where should leaders start
How people react to automation
How to handle concerns about automation
How automation technology will evolve
Automation does two things in a business – First, it improves efficiency, and second, it also enhances efficacy.
Apart from sales, project management, administration, Richard talks about the other departments/processes that are good clients/candidates for automation.
Richard talks about “Authentious Automation” (Authentious is derived from the combination of Authentic and Conscious).
People think about automation as “Trying to remove a work” or “Trying to automate an entire process out of the human interface,”
Automating a process does not mean success, Richard shares instances of failures that he has encountered.
Richard talks about how automation loses its authenticity when it tries to be a human.
AI is a tool that one can use for automation.
Richard also shares interesting examples about the use of AI. He also talks about how many components are required to make AI an automation tool.
Richard shares insights about how his clients react to automation.
While taking excerpts from his own experience, Richard shares how the reaction of leaders and employees varies when it comes to automating a process.
Automation has changed a lot when it comes to acceptance and the use of it.
“Not pretending to be a human” and “Offering a way to reach out” – These are the two types of failures that Richard and Benoit discuss.
“It is a lot of 1% or 2% changes we make in a business that end up in making a larger 30% change.”
“Automation is like building Legos”
· Richard Schnitzel: Website